Below is a list of rules that I found for proper knowledge base entry. A Knowledge base must be made up information that is easily searchable and useful. Below is a list of procedures that all technicians should follow when submitting articles entries to the knowledge base. The steps below will provide consistence and easy [...]
Archive for the ‘knowledge base’ Category
Proper knowledge base entry
Posted: March 29, 2007 in knowledge base, knowledgebase, List, Technology0
Creating a Knowledgebase
Posted: March 5, 2007 in Internet, knowledge base, knowledgebase, TechnologyI am currently in the process of creating a knowledgebase for my companies Technology department. I am having a difficult time between my vision of the overall process and the vision of my upper management. I feel that we should be planning the knowledgebase for the entire technology department. I believe they seem to think [...]
