One way Web 2.0 social media could help federal, state, and local government.

There are so many ways for government to waste money, but learning a little from social media websites, like Facebook, governmental offices could learn to solve problems through crowd sourcing existing staff from around the nation. The government has a wide range of technologies that it uses from Mainframes to SQL servers to Helpdesk software. [...]

Proper knowledge base entry

Below is a list of rules that I found for proper knowledge base entry. A Knowledge base must be made up information that is easily searchable and useful. Below is a list of procedures that all technicians should follow when submitting articles entries to the knowledge base. The steps below will provide consistence and easy [...]

Dealing with a Customer Helpdesk.

Here are some quick tips when dealing with a customer service representative (aka Helpdesk). First, have all relevant information with you at the time you call. One of the most common mistakes when contacting a Helpdesk is not have all your documentation, receipts, or product with you when you call for assistance. You need to [...]

Creating a Knowledgebase

I am currently in the process of creating a knowledgebase for my companies Technology department. I am having a difficult time between my vision of the overall process and the vision of my upper management. I feel that we should be planning the knowledgebase for the entire technology department. I believe they seem to think [...]